Springboard Homes (“Springboard”, “we”, “us”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information, consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Who we are

Springboard Homes is a facilitator that helps eligible Australians access homeownership through a community-fund arrangement. We are not a lender, mortgage broker, financial adviser or financial planner. We connect you with our network of licensed professionals.

Information we collect

• Contact details — name, email address, phone number.
• Eligibility information you provide — approximate income, employment situation, credit-history status, residency/citizenship, and the area or type of home you are interested in.
• Information you include in messages or enquiries you send us.
• Basic technical and usage data collected automatically when you use our website (such as your IP address and pages viewed), including via cookies.

How we use your information

• To assess, at a preliminary level, whether you may be eligible for the community-fund arrangement.
• To respond to your enquiries and provide the information or next steps you have asked for.
• To connect you, with your consent, to our licensed broker team and finance partners for a preliminary assessment.
• To improve our website and services.

When we disclose your information

We may share your information with our network of licensed professionals (such as accredited brokers and lenders) and service providers who help us operate, but only as needed to assist with your enquiry. We do not sell your personal information. We may disclose information where required or authorised by law.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar technologies to help the site function and to understand how it is used. You can manage cookies through your browser settings.

Access and correction

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate. Contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us and we will respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

Contact us

Questions about this policy or your information? Get in touch with us here.